Return & Refund Policy
At GenBeta Kids, every product is made with strict quality and hygiene standards — crafted with love for your little ones.
No Returns & No Refunds
All sales are final. We do not accept returns or offer refunds on any orders.
No Order Cancellations
Orders cannot be cancelled once confirmed or after shipment has been initiated.
Replacement Only
Damaged or wrong item? Contact us within 24 hours of delivery with proof.
How to Request a Replacement
Within 24 hours1
Check your package immediately upon delivery.2
Contact us within 24 hours if the product is damaged or incorrect.3
Share clear photos or videos of the issue along with your Order ID.4
After verification, we will arrange a replacement for you.Need Help?
Our team is happy to assist you. Reach out anytime, we're just a message away.