Shipping policy

At GenBeta Kids, we strive to deliver your little one’s essentials safely and on time. Please read our Shipping Policy carefully before placing an order.

📦 Order Processing Time

  • All orders are processed within 2–4 business days after order confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During peak seasons, festivals, or sales, processing time may be slightly longer.

🚚 Shipping & Delivery Timeline

  • Once dispatched, orders are usually delivered within 5–10 business days, depending on your location.

  • Delivery timelines may vary due to:

    • Courier partner delays

    • Weather conditions

    • Remote or non-serviceable locations

📍 Shipping Locations

  • Currently, we ship across India only.

  • We do not offer international shipping at this time.

💰 Shipping Charges

  • Shipping charges (if applicable) will be clearly mentioned at checkout before payment.

  • Any promotional free shipping offers will be highlighted on the website.

📦 Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or WhatsApp.

  • You can track your shipment using the provided courier link.

🏠 Incorrect Address / Failed Delivery

  • Please ensure that your shipping address and contact details are correct at the time of placing the order.

  • GenBeta Kids will not be responsible for delivery delays or non-delivery due to:

    • Incorrect or incomplete address

    • Incorrect phone number

    • Customer unavailability at the time of delivery

Any additional charges for re-shipping will be borne by the customer.

📦 Damaged Package During Transit

  • If you receive a package that appears tampered with or damaged, please:

    • Do not accept the delivery, OR

    • Record an unboxing video and contact us within 24 hours of delivery

📧 Email: hello@genbetakids.com
📱 WhatsApp/Contact: +91 8239376760

⚠️ Delays Beyond Our Control

GenBeta Kids shall not be held liable for delays caused by:

  • Natural calamities

  • Government restrictions

  • Courier partner operational issues

🔄 Policy Updates

GenBeta Kids reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon being posted on the website.